Hi All
This is a caution notice in the public interest that this firm is running on fake commitments. I purchased a window based 1.5 ton Electrolux AC from this shop “Madan Aircons” Jayanti Market, Jaipur on 18-May-2009. Mr. Lokesh Madan informed me that there will be THREE free services whose cost is included at the time of purchase of AC & the service will be done by their firm. Since 18-Mar-2010, I was trying almost every day for getting the first free service.
However, some lady picks up on the numbers given on the bill at the Raja Park, Jaipur service centre & informs that the service person will come next day. But the fact is nobody turned up. I personally visited the shop in Jayanti market, Jaipur on 27-Mar-2010 & got the complaint noted. I also informed that all the family members are in service so send the person on Saturday/Sunday. I was assured that the service person will come by tomorrow (Sunday, March 28, 2010) positively.
However, nobody has turned up till date. This is very bad!! This was not at all expected from this firm. Mr. Lokesh Madan owner of this firm do not want any loyal customer for their shop & just want to lure the new customers by fake/false commitments.
He is not aware that the Voice of Customer may either make or break any company.
Reviewer: Tanmay Agarwal, Jaipur (tanmay@dentistswati.com)
